My order was rescheduled to an inconvenient date or time. How can I reschedule to a time I'm available?

Related questions:

• How do I add things to my cart?

  • Easy!
    
    Select the green plus sign next to the item you want delivered to add the item to your cart. 

    You can also click the item to see a more detailed item description, and then select the green plus sign to add it to the cart. When an item is in your cart, you will see a green tag appear next to the item that says 1 in cart.

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• What should I do if my order is being shopped early?

  • Your shopper will typically begin shopping your order within an hour of your delivery window to ensure that it reaches you on time.

    If you indicated at checkout that you were ok with an early delivery, your shopper may begin shopping sooner. Orders approved for early delivery may be delivered any time between the store opening and the end of the delivery window.

    If you still have questions you can contact our support team via live chat on our webpage, call us at (205) 502-2500, or email us at support@shipt.com.

    
    

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• Can I add items to my order after I have placed it?

  • Yes! You can add items to your order up to one hour before your requested delivery window.

    To add an item through your app:

    • Select “Your Orders” from the menu.
    • Select the order.
    • Click “Add Item” or “Add Special Request”
    • Enter the item you want to add.
    • Save your updated order.

    Your Shopper will be notified that you have updated your order!

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• Is there a minimum order?

  • Nope, there is no minimum for orders.

    Orders over $35 have free delivery, and orders under $35, have a $7 delivery fee.

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